The Arsenal
Technical capabilities powering our solutions
Agentic Framework
Natural conversational AI replacing legacy button/hero card interfaces. Users interact via free-form conversation rather than clicking through predefined options.
Business Value
Modern AI positioning. Differentiates from legacy chatbot competitors. Enables complex multi-step workflows without user friction.
GPT-4o Vision
Computer vision capability using GPT-4o to analyze uploaded images, extract components, and make assessments.
Business Value
High demo impact. Enables visual claim estimation, document analysis, damage assessment without manual inspection.
Druid Becus LLM
Internal small/medium language model. Becus 1.0 in production (English-focused), Becus 3.0 in testing (Qwen-based, better Romanian support, reasoning capabilities).
Business Value
Cost reduction vs GPT-4. Only option for full on-premise deployments. SMB-friendly pricing.
Secure On-Premise Architecture
PII placeholder system where sensitive data stays on local infrastructure while cloud LLMs handle conversation logic. Data masking ensures private info never leaves premise.
Business Value
Critical for compliance-heavy clients (banking, healthcare). Enables agentic AI for customers who legally cannot use cloud AI with their data.
Agent Assist Voice
Real-time voice transcription with AI-suggested answers displayed in agent cockpit during calls. Includes sentiment analysis and conversation summarization.
Business Value
Reduces agent training time. Improves first-call resolution. Standardizes quality across contact center.
Real-time Voice Translation
Bidirectional live translation via AudioCodes integration. Enables conversations between parties speaking different languages (e.g., French customer, English agent).
Business Value
Eliminates language barriers in contact centers. Reduces need for multilingual staff. High demand from Genpact.
Human-in-the-Loop Learning
Workflow where bot questions/answers are captured, reviewed by human operators who correct bad answers, then automatically update Knowledge Base.
Business Value
Addresses common RFI question: 'Does the bot learn from history?' Safe learning without giving business users access to complex NLU settings.
Multi-System Integration
Simultaneous connections to SAP, CRM, ERP, and other backend systems to provide unified data view for AI agents.
Business Value
Enterprise-grade positioning. Enables complex workflows that span multiple systems. Differentiates from single-system bots.