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Automated Collections Agent
Banking
In Library
"AI agent automating collections via voice and email, replacing 20-person teams"
The Problem
Collections process handled by large multilingual teams (20+ people). Expensive, inconsistent, not scalable.
The Solution
Massive cost reduction potential. Demonstrates voice + email dual-channel capability.
Business Case
Target Market
Banks, fintechs, collection agencies, BPOs
Revenue Potential
Clear ROI story: replace 20 FTEs. Scales across Genpact client base.
Competitive Edge
Combined voice and email with unified backend view across multiple systems.
Live Deployments
Accenture UK
Show workspace with unified view from multiple backend systems. AI agent handles outbound collections calls and email follow-ups.
Partnership
Internal R&D
Last Updated: December 2025