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Kmart Agentic Framework
Retail
Standardizing
"Migration from legacy buttons to fully conversational retail assistant"
The Problem
Legacy bot used rigid buttons/hero cards. Needed natural conversation. Difficult to maintain old architecture.
The Solution
Proves capability to migrate major retail clients from legacy bots to Agentic AI.
Business Case
Target Market
Existing DRUID clients on legacy architecture
Revenue Potential
Upsell to existing client base. Renewal protection.
Competitive Edge
Proven migration path from legacy to agentic.
ID and Invoice OCR collection in-chat. Back-office approval automation. Fully conversational without predefined button choices.
Partnership
Kmart (Client)
Last Updated: December 2025