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Unified Case Management
Cross-Industry
In Library
"Email and web cases in one unified backend with content generation"
The Problem
Email cases and web cases managed separately. Duplicate effort, inconsistent handling.
The Solution
Unified backend for queues, agents, dashboards. Deploy standalone or combined.
Business Case
Target Market
Any enterprise with multi-channel customer service
Revenue Potential
Platform play. Foundation for expanded case management sales.
Competitive Edge
True unified backend. Content Generation Agent drafts replies.
Live Deployments
Accenture UK
Create case via web agent or by sending email. Both share same backend. Content Generation Agent drafts email replies.
Partnership
Internal R&D
Last Updated: December 2025