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Live Chat to KB Analyzer

Cross-Industry In Library
"Auto-generate Knowledge Base content from live agent conversations"

The Problem

Knowledge Base gets stale. Manual updates are slow. Agents answer same questions repeatedly.

The Solution

Automated KB enrichment. Human-in-the-loop review before publishing.

Agentic Framework

Business Case

Target Market

Any enterprise with contact center and KB

Revenue Potential

Ongoing engagement. KB maintenance as a service.

Competitive Edge

Automated content proposal with governance.

Owner

B
Bogdan Grigorescu
Solution Architect

Partnership

Internal R&D

Last Updated: December 2025