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Ticket Management (Druid Becus)
Cross-Industry
In Library
"Cost-efficient ticket management using internal Druid LLM"
The Problem
GPT costs add up. Some customers require on-premise only.
The Solution
Cost reduction vs GPT-4. Only option for full on-premise deployments. SMB-friendly.
Business Case
Target Market
SMBs, on-premise-only customers, cost-sensitive deployments
Revenue Potential
Opens SMB segment. Enables on-prem deals.
Competitive Edge
Internal LLM. No external API dependency.
Live Deployments
Orange Romania
Ticket management flow using Druid NLP with Becus. Simpler prompts required. Switch Intent for context changes.
Partnership
Internal R&D
Last Updated: December 2025