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Agent Assist Voice
Cross-Industry
In Library
"Real-time transcription and AI-suggested answers for contact center agents"
The Problem
Agents need training. Inconsistent answers. No real-time support during calls.
The Solution
Reduces agent training time. Improves first-call resolution. Multi-language support.
Business Case
Target Market
Contact centers, BPOs, customer service operations
Revenue Potential
Per-seat pricing. Scales with contact center size.
Competitive Edge
Real-time suggestions from KB. Sentiment analysis. Summarization.
Live Deployments
Orange Romania
Agent receives call in cockpit. Sees real-time transcript. DRUID Assistant suggests answers based on KB. Post-call: sentiment analysis, summary.
Partnership
Internal R&D
Last Updated: December 2025