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Real-time Voice Translation
Cross-Industry
In Library
"Bidirectional live translation between customers and agents speaking different languages"
The Problem
Contact centers serve global customers but agents speak limited languages. Multilingual staff expensive.
The Solution
Eliminates language barriers. High demand from Genpact. Unique AudioCodes integration.
Business Case
Target Market
Global contact centers, BPOs serving multiple markets
Revenue Potential
Premium feature. Reduces need for language-specific hiring.
Competitive Edge
Bidirectional live translation. AudioCodes integration.
Live Deployments
MasterCard Europe
Demo Access
French customer calls, bot answers in French. Transfers to English-speaking agent. AI translates both directions live.
Partnership
Genpact (Strategic)
Last Updated: December 2025