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Insurance My Account Agent
Insurance
In Library
"Self-service policy management and payment tracking"
The Problem
Customers call support for basic account inquiries. High call volume for routine questions.
The Solution
Reduces support costs. Enables 24/7 account access. Foundation for cross-sell opportunities.
Business Case
Target Market
Any insurer with existing policyholder base
Revenue Potential
Cost reduction play. High volume, low complexity = quick ROI.
Competitive Edge
Integrated with policy management systems. Natural language account inquiries.
Live Deployments
Genpact EMEA
Say 'I want to see all my policies.' Bot lists Home Insurance and Car Insurance policies. Ask follow-up questions about policy values, payment status.
Partnership
Internal R&D
Last Updated: December 2025